FAQ – virtual congress

WSAVA/FECAVA is going virtual

Do you have questions? Please have a look at the most important information you should know about the virtual format of the Congress.

Official WSAVA/FECAVA Congress communication: the joint congress of the World Small Animal Veterinary Association (WSAVA) and the Federation of European Companion Animal Veterinary Associations (FECAVA) is going virtual and will take place from 21-24 March 2021.

Well see you online

We were hoping to offer you an amazing hybrid experience but because of the continuing challenges of COVID-19 our venue is unfortunately not available to us.

In view of this, we are already working to transform the WSAVA/FECAVA Congress into a fully virtual event.

Our world is changing, and every member of our global veterinary community has an important role to play in helping to create a happy and healthy future for the world’s pets, for their owners and for our colleagues. Coming together to learn from experts and colleagues about the latest thinking in veterinary medicine is a great way to do this and connecting virtually when we can’t meet in person is convenient, fun and efficient.

Our virtual Congress will offer you an all-round experience, from educational discussions on the latest advancements and best practices in small animal medicine, to exciting online networking opportunities.

The Virtual Congress will take place on the same dates: 21 24 March 2021 with sessions will available on-demand for 3 months following the Congress.

Check out our website to benefit from the new reduced virtual registration rates.

We truly believe the WSAVA/FECAVA Congress will be a wonderful experience and are looking forward to meeting you online.

Kind Regards,

The WSAVA/FECAVA Organizing Committee

FAQ

Please find below answers to the most frequently asked questions regarding the virtual format of the Congress:

Is the event cancelled?

No. Due to the implications of the global COVID-19 outbreak, we have taken the decision to transform the WSAVA/FECAVA Congress into a virtual meeting. You can join the Congress from 21-24 March 2021 entirely online.

Will my registration still be valid?

Yes. Your current registration remains valid and, as we have introduced new, reduced rates, you are entitled to a refund of the difference in the registration fee. We will contact you as soon as possible to make arrangements for this. If you have any further questions about your registration, please contact us at reg_wsava20@kenes.com.

How can I change my existing ''in-person'' registration to a virtual one?

Your registration is automatically transferred to a virtual one. You are entitled to a refund of the difference in the registration fee. We will contact you as soon as possible to make arrangements for this. If you have further questions on your registration, please contact reg_wsava20@kenes.com.

I am a presenter/speaker at the event, what should I do?

We will contact you directly regarding your participation in the program.

I am an exhibitor at the event, what should I do?

We will contact you directly regarding your participation at the event. If you need to get in touch with us, please contact us through our website contact form by choosing “Industry Liaison and Sales” from the dropdown menu.

If I wish to cancel my registration, will I receive a refund?

For any existing registrations before the announcement of the Virtual Congress, you will be able to get a full refund by sending an email to reg_wsava20@kenes.com  by Tuesday, November 24.  For any future cancellations, please click here to view our cancellation policy.

If I booked my hotel with the event organizers, but now I would like to join the Congress virtually, what should I do?

Please check the cancellation policy of your booking.

For your non-refundable accommodation booked by Kenes Group, the hotels will be contacted to find an optimal solution.

If you have a refundable booking, you will be contacted.

If you have questions, please contact us through our website contact form by choosing “Hotel Accommodation” from the dropdown menu.

If I already booked my flight, can I receive a refund for my flight?

Please check with your ticket provider.

Who do I contact with questions?

If you have any questions, please use the contact form.

Please select the most relevant subject for your query and a member of our team will get back to you as soon as possible.